Smellmycheese's Blog

Archive for May 2012

Ah what fun I have had with Simon M Macbeth of Leeds Domestic Cleaning over the past few days. For all those not familiar, please read my initial Leeds Domestic Cleaning blog post to get up to speed on the astoundingly shoddy service I have had at the hands of Simon M Macbeth and his operation, Leeds Domestic Cleaning (trading as Design Market).

In short, I paid for a cleaning service, no one turned up and then Simon M Macbeth dealt with the situation by fobbing me off with offers to send me photos of my front door (to ‘prove’ someone called and which of course never transpired), only offered to make a second appointment as a ‘goodwill gesture’ when I called him after his emails offered no solution, pretended to be someone else (I believe), before cancelling my second appointment and refusing any further contact, never mind a refund.

I would really appreciate it if you could help me out by sharing links to this blog post (and/or my first post) on Facebook, Twitter, Google+ and anywhere else you can think of, as I have effectively had money stolen off me (and you doing this will help my posts’ search rankings so hopefully other people can be warned). If you can also write on Leeds Domestic Cleaning’s Facebook page saying that you have heard negative reports and therefore will not be using them, that would be brilliant. They will just delete negative comments written on their wall (they’ve done this with me and others) so the best bet is to write it as a ‘recommendation’ on their page; they seem unable to delete these.

Read on for the second lot of email correspondence between myself and Simon M Macbeth, plus ‘Mark Wang’, who, coincidentally, makes exactly the same grammatical errors as Simon and writes in an all too familiar manner. Funny that…!

Subject: RE: KGB Oven

Date: Fri, 27 Apr 2012 10:19:58 +0100
Hi Leah,

I have checked and thus can confirm that you are already booked in on the 12th May 2012 at 13:30.

Many Thanks

Mark Wang
Clients Manager
Leeds Domestic Cleaning

Always a sure-fire sign someone can’t string a coherent sentence together if they resort to unnecessary use of ‘thus’ and ‘hence’, if you ask me.

Subject: RE: KGB Oven

Date: Fri, 27 Apr 2012 09:32:06 +0000

Thank you. I am still waiting on a photograph of my front door as offered on Monday (see previous emails). Can you tell me where this is please?

Thanks,
Leah.

Subject: RE: KGB Oven
Date: Fri, 27 Apr 2012 10:56:47 +0100
Hi Leah,

I will speak with Simon regarding the photos that Pauline had taken from outside your house. Having spoken to Paulina she kindly informed me that she deleted them after you advised Simon that you would not beleive they was taken on the day of your clean. I guess you thought that we would drive to yours the following day and take the photos then?
Many Thanks
Mark Wang
Clients Manager
Leeds Domestic Cleaning

Note the use of ‘was’ instead of ‘were’. Exactly the same mistake Simon made in his email offering to send me a photograph of my front door to ‘prove we was there’.

Subject: RE: KGB Oven
Date: Fri, 27 Apr 2012 10:13:26 +0000
Hi Mark,

If you look at the emails below (which you will also have in your own emails) you will see that this is not the case. I asked to be sent the photos anyway to ensure that the cleaner would go to the correct address this time.

I quote: “please send me the photo anyway so I can ensure the cleaner goes to the correct address next time. Thank you.”

This was sent on Monday. Paulina was not due in the office until Tuesday according to Simon. So when would she have been given the incorrect impression that she should delete this mystical photograph…?

I have tried to call several times over the past two days and keep getting put through to answer phone. Can you please call me on XXX? It would be nice to speak to a different representative of the company to get their take on my experiences. I wasn’t aware there was another Client Manager as I have only ever spoken to Simon. Or failing that, if you could just answer the phone I would appreciate it.

Thank you.

Subject: RE: KGB Oven
Date: Sat, 28 Apr 2012 22:21:56 +0100

just wanted to confirm that your booked for 12 May 2012 is cancelled
Many Thanks
Simon M. Macbeth
Clients Manager
Leeds Domestic Cleaning

I left another voice mail at this point asking if Simon could have the decency (and guts) to call me back at least once and explain this to me. He of course didn’t. He sent an email (as usual) instead.

Hello Leah,

I’m not happy with the defamation posted over the internet about myself and LDC. Due to this we are no longer willing to work with you.

Since we did previously attend your property and you failed to let in our cleaner we are under no further obligation to you.

Please stop with your continuing phone calls and emails as this is our final respo

Many Thanks

Simon M. Macbeth
Clients Manager
Leeds Domestic Cleaning

Subject: RE: KGB Oven
Date: Sun, 29 Apr 2012 20:33:45 +0000

Hello Simon,

It’s interesting that you are not happy with the ‘defamation’ posted on the internet about your company (all of which is nothing but the facts). I am not happy with the abysmal treatment I have had at the hands of you and your shoddy operation. You have taken money from me and not provided a service, so you are certainly under an obligation to refund me or provide the service and I will not be ceasing the phone calls, emails or internet activity until you do this.

You keep insisting that someone turned up on the date of my appointment. As I have told you several times, no one buzzed my intercom that morning.

You offer to send me a photo to ‘prove’ you were there. I take you up on this laughable offer, the photo never transpires, and then a ‘Mark Wang’ mysteriously appears who makes exactly the same grammatical errors as you and believes Paulina has deleted this (obviously mythical) photo.

I’ll be honest with you Simon, I don’t believe there is a Mark Wang. I believe that was simply you emailing me.

I don’t believe that Paulina took a photograph of my front door on Saturday. I don’t believe Paulina came to the correct address and I know she did not ring my intercom. I can prove I was in all day and you have yet to prove anyone called at my address.

I do believe you chose to ignore my phone calls and I know you have blocked me from your Facebook page. I also know you could have phoned me at any point to try and sort this sorry mess out, rather than fob me off with mythical photographs and promises of emails and (it would seem) mythical members of staff.

It’s interesting that I’m not the only person who has experienced this complete lack of customer service from you, as demonstrated by a Ripoff Report I read online.

I am a social media manager and have now written reviews for your company on Google, Google Plus, Ripoff Report and my own blog. I have filled my posts with mentions of your company’s name and asked as many people as I can to share links to my blog post to ensure that it appears in search when people Google your company name. I have asked people to spread the word on Twitter and Facebook and I will continue this until as many people know about your shoddy operation and complete lack of customer service as possible. Or until you refund me or provide the service as paid for.

This could all have been avoided if you had any grasp of how to treat customers in a courteous manner and had simply offered me another appointment in the first place, without me having to call and chase you. Simply replying to me by email telling me unequivocally that your cleaner had turned up and offering no solution or apology is not acceptable and the way you have dealt with the situation since then has gone from bad to appalling.

As well as the continued contact and internet activity I will be looking into how trading standards and the CAB can help me and whether I can take this to small claims court if necessary. If you decide to do the right thing and refund me, you have my number.

Thank you

Leah
I am not in control of what you do however this will be the final time I reply to you.
Many Thanks
Simon M. Macbeth
Clients Manager
Leeds Domestic Cleaning

update: the same Simon M Macbeth runs several companies, including Outdoor Fitness Leeds and it would appear that he has been reported for scamming before. It looks like he could also operate under the names Simon Naylor and Simon Greenwood and has a reputation on the internet for various scams, if it is the same person. 



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